Upright Bundle: GO 2 Posture Corrector & White Magnetic Necklace

I ordered the Go 2 despite reading that it doesn't work well for forward head posture. I figured it was worth a shot at this price point since they have a 30 day guarantee. I received it and it was intuitive to set up. The device and the app work well and make sense. That being said, within the first few hours of wearing it, it never detected when I was slouching. When I'd lean over to pick something up it would notice, but my slouching posture is simply out of range for what it's capable of and it doesn't work. "Oh well," I thought, "at least I can return it." This is where the trouble began. I reached out to customer service and they said I would be required to complete their 4 day training course in order to return it. Why? I already know within an hour that this course will not be beneficial to me because the device doesn't actually detect my form of slouching. It makes sense given the axes its sensors are assigned to. You know this as well as I do. Why would I continue to wear it for 4 days in order to send it back? This is a gross delay tactic in order to get out of your promised policy. I made these arguments in my reply to the agent and was ghosted. So much for customer support! Why won't you stand by your product and acknowledge its shortcomings?

This doesn’t work and there is no tech support. The vibration feature does not work and I get no response after contacting tech support.