Weber Spirit II E-310 3-Burner Natural Gas Grill, Black

I bought this for a birthday surprise for my hubby and I really wanted for it to be assembled, but that was not an option. So I had to tackle the assembly by myself. I will admit that it took me many hours to put together, but I was able to do it by myself. For the record, some of the pieces are heavy and two people working together in my opinion would be the way to go. But I felt very accomplished knowing I truely was able to give my husband a gift, an assembled grill. The best part about this grill is the option to hook up to our gas line to the house. No more propane tanks for us! We love it. We actually grill way more than we ever have due to the ease of it all.The downside to this is the manufacturers customer service. It was horrible. Once we connected the grill to the house and started her up, the grill became a furnace that sounds like a jet plane. It heated up so fast that we knew something was wrong. My husband called customer support and they basically told him he was an idiot. The grill NEEDS a regulator to control the gas intake. My husband ended up talking to multiple people that work in the gas industry and we bought a regulator and installed it and she works like a charm. JUST DON’T EXPECT ANY HELP FROM WEBER CUSTOMER SERVICE!We do love the grill.

Based on ATK's recommendation, when we decided to replace our 12-YO Charbroil grill, we chose this one. Although I would have preferred to get it locally, Amazon had it on sale, and we saved about $30 by ordering it. It arrived on time, all securely packaged -- to the point it was difficult to remove from the box. Assembly took two days, mainly because of a late start on the first day, and was accomplished with a minimum of swearing or re-tracing steps, and completed yesterday afternoon. We love that it already comes equipped for natural gas, so we didn't have to buy the extra adapter for that -- or fuss with installing one. (Installing the natural gas adapter on our old Charbroil grill led to quite a bit of swearing back when we got it....) We used it both last night and this evening, and we're so happy with it!First impressions: wow, this thing gets hot! And in a hurry, too! Our old 4-burner grill would take 20 minutes or more to heat up to 350 - 400, and you nearly melted if you got close to it while all the burners were on. This heated to nearly 500 degrees in 10 minutes with all three burners on, and holds the heat in so well you don't realize how hot it is until you open the lid. I love that the handle on the lid is not metal, so you don't burn your fingers on it. It also ignites much more easily and quickly than the old grill did, so that's a plus. And frankly, we haven't really lost that much cooking space by going down a burner, because the cooking area is quite roomy. Last night we used it for the first time, on a bacon-wrapped pork tenderloin. We didn't brine the meat or anything fancy, just put a bit of Harley's Sweet Rub on it, wrapped it in bacon, and cooked it over the middle of the grill, with just the two side burners going on medium-high. The roast was done in about 35 minutes, with good grill marks, and still tender and moist. Tonight we grilled 4 chicken thighs (skin on, bone in) that had been brined for about half an hour. Again, we preheated the grill, oiled the grates a bit, and put the chicken on skin-side-down in the middle of the grate, turning the middle burners off and leaving the other two burners on medium-to-medium high. Turned the chicken after about 20 minutes, and it was done in another 15. We love the open cart, the way the box holds in heat, the ease of cleaning the drip tray, and just how well it cooks. Oh, and we got the Weber grill brush, and that works well, too.

The first time I called Weber on Thursday of this week it took twelve minutes to have a rep answer my call.Then, the call was dropped so I went to Weber.com to complete my warrantly claim.I was asked by message to use the electronic assistant so I submitted the information requested by message, but when I typed in the Weber grill serial number, the electronic assistant said that the serial number I submitted did not exist. I had several people look at the serial number, and write it down, but they all wrote the same serial number, so I hung up.Today, Sunday, I called the 800-number supplied in my installation manual--that contains very few instructions in print, and told the agent about my miserable experience with the electronic agent at Weber.com the past Thursday.The agent was from Columbia and spoke perfect English, and I told him so, which is not the norm for out-of-country calls for technical assistance.He immediatly asked me to send him photo attachments of the broken parts, after he asked for my address here in the U.S. to register my grill. My model is a Weber Spirit II - E310 NG e-burner black grill. He now had my correct address to send the warranty parts.I then sent 2 photos that I attached to the return email reply to this agent, and when he got the photos, he said to me by telephone, "OK, I know the parts you need and will put in an order to Weber to send the broken parts to you as a warranty claim as soon as possible."I was amazed at his overall efficiency, command of the English language, and how fast this claim was completed.