BE479

1 Week Update Still LOVE this lock. It has recognized the Siri command 9 out of 10 times (The 10th time, Siri hears "Locked the Door" and chooses to do a google search instead. However, I think this may be a Siri thing and not a Schlage thing) . All you have to say is "Lock the Door" and Siri does it with ease! I love that. Another time, I was busy talking on the phone, and I wasn't paying attention, and I punched in the wrong code like 4/5 times. Well, my Schlage lock disabled leaving me locked out! (I did have the key but didn't use it) So, I opened the app, pressed the unlock key on my phone, and PRESTO! DOOR OPEN! No issues. This was the first time I was FORCED to open it with my app and I REALLY needed it to work. AND IT DID! A week later, still 5 stars. I'll be back with any other issues. Older Review Just had this installed on my front door today along with 2 other Schlage Touch Deadbolts for my back and side. Since I didn't install it myself I cannot speak to the installation process. I will discuss a little about how this lock works after clean install. This lock comes with 2 access codes that will lock and unlock the door. It also has a "programming code" that you will use in order to "manually" (physically touching the keypad) to change, add, or delete codes. I manually did everything first and then I downloaded the Schlage app on my iPhone 6. As soon as I opened the app, it immediately recognized the lock. The app initialized the programming process and it was it was up and running in 2 short minutes. PS- After initialization it auto updated the firmware which took about 5-10 minutes to complete. The look is very nice and sleek. The outside keypad felt much smaller once installed on the door. The back is also less clunky then I thought. Very happy with the look and feel. The automatic locking mechanism is slightly louder then anticipated but Im not considering that a bad thing. I think it's better that it's louder so that you can hear it open and close. On its first day, I haven't had any issues to speak of and I'm very happy with the purchase. Should there be anything to speak of in the upcoming days/weeks I will be sure to update my review. But for now, I'm sticking with 5 stars.

Excellent product. Made of very sturdy material. The physical installation was simple except if you choose to install the optional reinforcement plate to maintain the BHMA Grade 1 rating, which I did. You would then need a wood chisel to shave off the door frame to fit the reinforcement and strike plates. The Schlage app was a little moody and I had to reset the lock twice before the app recognized the unit. Getting my iPhone 6 onto homekit was simple as well my the wife's iPhone 5c. Had a lot of difficulty getting my daughter's iPhone 7 onto homekit. Ended up setting up her iPad Air instead which in turn automatically resulted in her iPhone working. Initially homekit would keep losing connection with our 4th Gen Apple TV, but that went away after I did a hard reset of my iPhone which is logged into the iCloud account connecting HomeKit. The lock itself works very well. I've read that the motor is loud but it's not any louder than the Kwikset Premis. If one follows the directions correctly and the alignment is satisfactory, the lock should not ever jam. I don't have any firsthand experience, but I've seen reviews on youtube that comment about the Kwikset locks jamming sometimes.

I wanted to replace my Schlage manual keypad deadbolt with a HomeKit supported deadbolt so we could control it with our iPhones. I've had the deadbolt installed for about a week. The installation went fairly smoothly, especially since I was replacing an existing Schlage deadbolt. I ran into the same issue others have reported where the keyed tab and slot were 180 degrees off and I couldn't rotate either end enough to both be pointing up or down together. After a short time I figured out that I could rotate each 90 degrees and get it to fit together. So it was going together vertical instead of horizontally as the instructions illustration indicated. Although the instructions illustration shows them being horizontal the instructions only say to align the notch with the tab. So I chock it up to my assumptions from the illustration and not the instructions fault. But it could have been a bit clearer. After I figured that out it all went smoothly following the setup steps. I can lock and unlock the deadbolt using the Schlage app and also using Siri on both my iPhone and Apple Watch. I can also ask Siri if my "Front Door", as I named it, is locked or unlocked. I have also added (invited) my wife via HomeKit so she can also use it. You need to make sure that others will be able to respond fairly quickly to the invite or it will disappear and you'll have to try it again when thy are nearby. But it worked fine. I have read where some are having trouble remotely managing the deadbolt. I set my Apple TV 4 to never sleep and also signed off and then signed back in to my iCloud account as was suggested by others. I then turned wifi and bluetooth off on my iPhone to test "remote" control via Siri and it worked fine. I then texted my wife who was about five miles away as the raven flies (we don't have crows) and ask her to tell Siri to unlock and then lock the deadbolt remotely. This also worked fine. My Apple TV is fairly close, about 30 feet, from my deadbolt. No problems As with any new technology there is a bit of a learning curve and there will be some bugs to work out but I expect it to get even better over time. I did expect the new Apple TV to be able to manage the deadbolt via Siri but I just get a message on my TV which says, "Sorry, I can't help you with HomeKit here". I would think that should also work, perhaps in an update. I also would like to able to get notifications when a deadbolt action occurs. Overall I highly recommend this product if you want a HomeKit supported deadbolt. Besides, it's also a Schlage product and I have Schlage hardware throughout my house. Six exterior and twelve interior doors.

I use this lock by going straight through Apple HomeKit. Once you do that you don't need to use the Schlage app except for management things like codes and history. It works as advertised really. Oddly enough the first 3 days it seemed to fall off the network (yes I did the firmware update) . However after a reboot of my Homekit hub all of those problems went away. I can use my watch, phone or app to lock and unlock the door and use all of the automation features of my environment. Installing the lock was a breeze and there is even a video to walk you through every step of the way.I appreciate they make the deadbolt a little bit skinnier to slide across easier. The included security plates help make sure everything is as it should be and lined up. I really enjoy the lock. My only complaint is the touchpad, which i barely use. You cannot see the numers unless you press somewhere on the pad. When you do it lights up. However, sometimes it thinks your press to wake it up is a press of the key which in turn means it will error out and cause you to input the code again. I appreciate the raised button on my previous Schlage. The solution is the press the schlage button (which you use to lock it) first and then you can see numbers. also the key pad is so smooth it makes it a bit hard to tell if you have pressed once or twice. It's a great lock though. I love it.

Works great for a "just released" product. All I needed to install was a screw driver, took about 20 minutes. The lock looks nice, my wife actually approves (usually doesn't care for new tech items)! I had an August Smart Lock before this (wife didn't like) that I actually removed a month ago, this works a lot better. Easy to setup with an iPhone, just open the Schlage lock app and follow the commands. It's easy to add codes for the lock from the app and lock & unlock the door. Siri works great for locking & unlocking hands free. The lock works great away from home, takes 10-15 seconds to connect through the app, I have a new Apple TV for a bridge. I can check the status of the door from work or wherever, never have to worry about leaving the door unlocked. The motor that turns the bolt is quick and seems to have quite a bit of torque, definitely better than the August Smart Lock I had before. I really like that multitude of options for opening the door, you can use a key (like a regular deadbolt), the touch pad, or an iPhone. The lock has a couple features I haven't tried yet, like auto lock (after a set time), or an alarm that can sound if someone is trying to jar your door open. The only complaint right now was it took a few tries for the lock to update it's firmware, the first couple tries failed. I'm really happy with this lock and it has solid hardware and the software will only get better with time. This has been only available for a few days now and i'm impressed how well the app works to date. I'll keep updating my review if things change, thanks.

UPDATE: I have yet to receive any communication from Schlage. Other than an email that asked how my experience with their service dept went. Ha! I responded and nothing. Now the phone connection no longer works. I will have to go buy a new lock. Any recommendations out there? I need something that can work with my phone. What brand stands behind their name????? Better yet, what brand doesn’t quit within the first 2 years. Let’s try to find one that lasts (let’s shoot for the moon) let’s say for 5 years??? I am utterly disappointed with the product and the abysmal customer service provided by Schlage. We purchased our product two years ago, and it functioned flawlessly for almost the entirety of that time—until it abruptly stopped working. The keypad, which is supposed to be a key feature of the product, ceased functioning without warning, leaving us stranded and frustrated. Upon contacting the so-called 'insurance' company associated with the product, we were informed that this issue falls under Schlage's jurisdiction. Fine, fair enough. However, the ordeal truly began when we attempted to get in touch with Schlage for assistance. I've called them on three separate occasions, enduring endless wait times of over 30 minutes each time. On one occasion, I was on hold for a staggering 45 minutes before I had to abandon the call due to a work commitment. When I finally managed to speak with a representative, our conversation lasted a mere two minutes before we were inexplicably disconnected. No attempt was made to reconnect or follow up. It's beyond frustrating to be treated with such disregard after spending a considerable sum on their product. At this point, I have lost all faith in their troubleshooting process and simply want a functioning keypad. It's incredibly aggravating to rely on a product for the safety and well-being of my family, only to be let down by its sudden failure and the lackluster response from customer service. Yes, I can still control the lock using my phone, but that's beside the point. The fact remains that the keypad, a fundamental component of the product, is non-functional. As a customer, I expect the products I invest in to last longer than two years—call me old-fashioned, but reliability should be a given, especially considering the premium price tag attached to these items.

This is my second schlage. The first one had the option to turn the deadbolt manually after the correct code is entered. It worked 80% of the time until it worked 0%. This one needs the WiFi hub so you can access it from anywhere. It installed easily but the WiFi hub had a weird software issue that reading other people’s comments helped me overcome. Now that it’s installed it’s Amazing!!!! I always know when my door is unlocked/locked. I can enter temporary codes from anywhere. I can lock or unlock from anywhere I have cell service or WiFi. My husband and I love it! Also it takes AA batteries and they are very easy to replace if needed. Mine has been installed for a few months now and so far no fresh batteries have been needed.

I'm a fairly tech-savvy guy with a slowly-growing number of smart-home gadgets. This is our first smart lock. We've owned the Schlage Sense for about 3 months now. We're running it connected to an Apple tv4. Frankly, I couldn't be happier. Installation took about 10 minutes. No modifications needed for us. I love being able to issue codes to family and friends as needed. Operating this remotely occurs every time without a hiccup. I love being able to ask Siri to unlock the front door as I walk up our steps (note, phone needs to be unlocked to do this). Unit is stylish. The one thing I question: the unit's battery level on the app reads 96% (after 4 months)... that seems like a generous over-estimation..at that rate the batteries will last about 5 years. ;) ? ... I guess we'll see... Looks like the app was last updated in October, (with the version history showing updates every 3-4 months), so that might be due sometime soon. FWIW, we also have a Ring Stick-up camera w/ a solar panel pointed at our front door, which we really love..

Easy to fit to standard location, easy to use, quality product

Does what it says on the box

we are enjoying our new lock. it works great and looks awesome with our new door. very happy with it. BUT the app you have to use with it is not so good. very slow and other issues which you can read on the app store for whatever device your using. and yes you have to use the App to set it up and do everything. once its up and running. your fine. husband did have little trouble installing the lock, apparently it comes in pieces you have to put the lock together. the instruction were alittle vague so he just googled about it and what others did. and he was good to go. we like this company and there products. I'm hoping this lock will last as long as our others ones have. fingers crossed.

I tried to set up the app but it did not work properly. I tried calling the support but they are only available during weekdays which didn’t help me since it was the weekend. Decided to forgo the app feature and try the manual programming but it wouldn’t accept the user codes that was on the user guide so we had to uninstall it again from the door and replace our old lock. We were really looking forward to having it installed and adding our friend. Very disappointed.

Best. Lock. Ever. Wow. The Schlage installation video in the app is the absolute best. I was able to install this by myself in about an hour total using the installation video.